Refund policy

Return & Replacement Policy

Replacement orders are subject to the following strict conditions:

1. Eligibility Conditions

Timeframe

• Replacements are only permitted within 7 calendar days from the date of product delivery.

• The original order receipt and tracking information must be provided.

Product Condition

• The item must be in its original, unused condition.

• All original tags, labels, and packaging must be completely intact and unaltered.

• There must be no signs of wear, washing, or damage.

Replacement Grounds

Only two scenarios qualify for replacement:

• Sizing Issues: Demonstrable discrepancies between the ordered size and actual product fit.

• Manufacturing Defects: Verifiable structural or production flaws that compromise the product's intended use or appearance.

2. Replacement Process

• Contact our customer service team within 7 days of delivery.

• Submit clear photographic evidence of the sizing issue or manufacturing defect.

• Our team will review the claim within 2–3 business days.

• If approved, a replacement item will be shipped at no additional cost.

3. Non-Qualifying Scenarios

Replacements will not be processed for:

• Normal wear and tear

• Damage caused by improper care or use

• Aesthetic preferences

• Size changes due to personal body fluctuations

• Items purchased during final sale or clearance

4. Shipping Notes

• Replacement items are subject to current inventory availability