Shipping policy
Shipping Conditions
The following guidelines outline our shipping process and requirements:
1. Delivery Timeframe
- Orders are typically processed and shipped within 2-3 business days after confirmation.
- Delivery times may vary depending on the shipping method and destination:
- Standard Shipping: 5–7 business days.
2. Shipping Address
- Ensure the shipping address provided is complete and accurate to avoid delays or delivery failures.
- We are not responsible for shipments sent to incorrect addresses provided by the customer.
3. Shipping Fees
- Shipping charges will be calculated at checkout based on the chosen delivery option and destination.
- Free shipping may apply for orders exceeding a specified total value, as indicated during checkout.
4. Order Tracking
- A tracking number will be provided once the order is shipped.
- Customers can monitor their shipment status via the carrier’s website.
Lost or Damaged Shipments
-
Lost Shipments:
- If your shipment does not arrive within the estimated delivery time, please contact our support team within 7 days.
- We will assist in tracking or replacing the order.
-
Damaged Shipments:
- For items damaged during transit, notify us within 48 hours of delivery with clear photographic evidence of the damage.
- Approved claims will result in a replacement or refund, depending on inventory availability.